IT Governance by Changepoint
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Compuware IT Governance

 

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Governance & Portfolio Management: Compuware IT Governance by Changepoint provides holistic IT management that enables organizations to govern IT to maximize the business value of the entire IT portfolio. Prioritization & Selection: Select & prioritize proposed and existing IT investments to choose the optimal mix for achieving business objectives by considering critical information related to business rationale, risk, ROI, cost and resource demand and capacity analysis. Business Activity Monitoring: Business Activity Monitoring enables management to receive email notification when key thresholds have been breached, check status and drill into the details of a possible issue through configurable IT portals or custom reports and respond to key issues by assigning work and responsibility through the system to address the issue. Through the Report Designer end users can create custom reports without programming or knowledge of the database structure. Reports leverage content from Compuware IT Governance by Changepoint and third party applications and can be saved as portlets to be used within the user portal.
Governance & Portfolio Management: Compuware IT Governance by Changepoint provides holistic IT management that enables organizations to govern IT to maximize the business value of the entire IT portfolio. Project Portfolios: Categorize portfolios and define, assign and track weighted metrics and thresholds for real-time portfolio health monitoring that leverages Compuware IT Governance by Changepoint's foundation of project schedules, resource assignments, budgeted costs, systems costs, requests and satisfaction ratings. Application & Infrastructure Portfolios: Maximize the business value of applications and infrastructure through integrated management of the entire lifecycle. Business Activity Monitoring: Business Activity Monitoring enables management to receive email notification when key thresholds have been breached, check status and drill into the details of a possible issue through configurable IT portals or custom reports and respond to key issues by assigning work and responsibility through the system to address the issue. Through the Report Designer end users can create custom reports without programming or knowledge of the database structure. Reports leverage content from Compuware IT Governance by Changepoint and third party applications and can be saved as portlets to be used within the user portal.
Business Process Management: Compuware IT Governance by Changepoint automates and integrates core business processes, creating process efficiencies and providing the visibility required to control costs, closely manage budgets, optimize resource allocation, create meaningful charge-backs for business line management, improve and accelerate decision-making. Line of Business Client Relationship Management: A key element of maximizing IT value is ensuring alignment with internal client needs. Compuware IT Governance by Changepoint enables IT departments to manage all client data in one place to more effectively manage client satisfaction and improve service quality. Demand Management: Effectively manage demand for the IT department's resources and support ongoing portfolio analysis and planning by achieving a consolidated view into existing and future work requirements and conducting resource demand analysis. Systems: Compuware IT Governance by Changepoint enables IT departments to manage the entire IT investment portfolio through tracking key critical information relating to the organization's business critical systems including all key systems related costs, work requests, maintenance, SLA agreements and key metrics from third party applications such as systems monitoring applications. Projects & Budgets: Flexible project management capabilities accommodate your organization's unique requirements from quick project creation to highly detailed project and budget management capabilities. Bi-directional integration to both Microsoft Project and Microsoft Project Server is supported. Business Activity Monitoring: Business Activity Monitoring enables management to receive email notification when key thresholds have been breached, check status and drill into the details of a possible issue through configurable IT portals or custom reports and respond to key issues by assigning work and responsibility through the system to address the issue. Through the Report Designer end users can create custom reports without programming or knowledge of the database structure. Reports leverage content from Compuware IT Governance by Changepoint and third party applications and can be saved as portlets to be used within the user portal.
Business Process Management: Compuware IT Governance by Changepoint automates and integrates core business processes, creating process efficiencies and providing the visibility required to control costs, closely manage budgets, optimize resource allocation, create meaningful charge-backs for business line management, improve and accelerate decision-making. Resource & Contractor Management: Leverage comprehensive resource management to recruit staff, optimize allocation and measure utilization of resources whether internal or external to your organization. Time & Cost Tracking: Streamlined time tracking workflow for project & non-project work as well as materials costs ensures time submissions, charge-backs and financial analysis are accurate and timely. Requests: Integrated request workflow enables organizations to track and manage all client requests relating to projects and systems, to improve service delivery, enable accurate visibility into resource deployment and associates costs. Financial Management & Cross-Charging: By centrally tracking all IT work within a single system IT departments are able to create meaningful charge-backs and conduct detailed, timely financial analysis through the accurate allocation of all costs to projects, systems and clients. Knowledge Management: Central access to critical information such as SLAs and Project Requirements documents is key to enabling corporate learning and knowledge sharing throughout the organization. Business Activity Monitoring: Business Activity Monitoring enables management to receive email notification when key thresholds have been breached, check status and drill into the details of a possible issue through configurable IT portals or custom reports and respond to key issues by assigning work and responsibility through the system to address the issue. Through the Report Designer end users can create custom reports without programming or knowledge of the database structure. Reports leverage content from Compuware IT Governance by Changepoint and third party applications and can be saved as portlets to be used within the user portal.
Workforce Performance Management: To optimize performance, IT departments must look beyond process optimization and investment alignment to ensure employees have the ability to proactively manage their own contribution to corporate success. Process Adoption: The adoption of new business processes and software solutions is challenging for any organization. Standard metrics enable employees and managers to monitor use of the software on a daily basis to ensure rapid, comprehensive adoption and ROI. Performance Tracking for Individuals & Teams: Configurable metrics provide employees with regular feedback relating to personal performance against objectives, enabling employees to proactively monitor and manage their performance. Client Satisfaction: To be effective and have impact on the day to day management of the IT department, client satisfaction should be measured at the system, project, team or individual resource level in a timely fashion. Integrated survey capabilities enable the continuous tracking and measurement of client satisfaction. Team Performance: Configurable metrics to provide employees with regular feedback relating to personal performance against objectives, enabling employees to proactively monitor and manage their performance. Leadership & Mentoring: Compuware IT Governance by Changepoint enables organizations to systematically encourage and develop leadership and mentoring skills through workforce performance management functionality. Business Intelligence and Portal: Enables management to receive email notification when key thresholds have been breached, check status and drill into the details of a possible issue through configurable IT portals or custom reports and respond to key issues by assigning work and responsibility through the system to address the issue. Through the Report Designer end users can create custom reports without programming or knowledge of the database structure. Reports leverage content from Compuware IT Governance by Changepoint and third party applications and can be saved as portlets to be used within the user portal.
Compuware IT Governance by Changepoint

 

Un même défi pour tous : valoriser la contribution de l’informatique
Toutes les directions informatiques doivent relever ce défi, mais celles qui disposent des moyens nécessaires pour y parvenir ne sont pas légion. Contrairement aux autres départements de l’entreprise, les directeurs informatiques n’ont aucune visibilité sur les indicateurs clés permettant d’optimiser la qualité de leurs prestations, d’évaluer la valeur de leurs investissements et de mesurer les coûts et les risques qui en découlent. Ces indicateurs sont pourtant essentiels pour gérer et valoriser la contribution de l’informatique.

Les directeurs informatiques ont besoin de solutions pour acquérir une visibilité totale à tous les niveaux, s’assurer que les investissements informatiques sont en phase avec les priorités de l’entreprise et optimiser la qualité et l’efficacité des services fournis.

Compuware IT Governance by Changepoint offre aux directions informatiques tous les outils nécessaires pour :

  • Mettre en pratique des modèles de gouvernance efficaces pour mesurer la valeur générée par les activités informatiques et contrôler les coûts et les risques liés à ces activités.
  • Adopter une discipline de gestion de portefeuille globale pour l’ensemble des investissements liés aux projets, aux applications et aux infrastructures informatiques afin de maintenir la cohérence entre ces investissements et les priorités de l’entreprise.
  • Automatiser les processus métiers pour réduire les coûts et optimiser l’efficacité et la qualité des services informatiques.
  • Améliorer et accélérer la prise de décision à tous niveaux grâce à une visibilité complète en temps réel sur les performances stratégiques.